- No Hazardous waste to be placed in the skips, this will not be accepted or collected by us.
- Cancellations Before Delivery
• Customers may cancel their booking up to 48 hours before the scheduled delivery date and receive a full refund.
• Cancellations made within 48 hours of the scheduled delivery will be subject to a cancellation fee of £50 to cover administration and scheduling costs.
• If the skip has already been dispatched or delivered, the full hire charge will apply, and no refund will be issued. - Rescheduling
• Customers may request to change their delivery date/time up to 24 hours before the scheduled delivery, subject to availability.
• Requests made with less than 24 hours’ notice may incur a rescheduling fee of £50. - Returns and Refunds
• Once a skip has been delivered to the customer’s site, it is considered hired. Returns and refunds are not available after delivery.
• Refunds will only be considered if:
• The company is unable to fulfil the booking.
• Delivery cannot be completed due to an error on the company’s part. - Failed Delivery or Collection
• If delivery or collection cannot be completed due to circumstances outside the company’s control (e.g., restricted access, incorrect information provided by the customer, permits not obtained), a wasted journey fee of £100 will be charged. - Permits and Compliance
• Where a council permit is required (e.g., for placing a skip on a public highway), it is the customer’s responsibility to request one from us and we will provide it.
• Permit fees are non-refundable once applied for, even if the booking is later cancelled. - Refund Processing
• Approved refunds will be issued to the original payment method within 5–10 business days.